Enhancing Safety Performance by Recognizing the Role of Perceived Management Commitment to Safety in the Jordanian Healthcare Industry: Conceptual Framework
DOI:
https://doi.org/10.18533/ijbsr.v7i01.1023Keywords:
Healthcare industry, perceived management commitment to safety (PMCS), physiological empowerment.Abstract
Nowadays, workplace safety is a clear concern for both individuals and organizations, particularly in developing countries such as Jordan. This is evidenced by the expanding body of safety-related literature published on this regard. This paper develops a conceptual framework of safety management based on perceived organizational support theory. The main aim of this framework is to disclose the causal links between a physiological empowerment, respect, perceived management commitment to safety and safety performance based on previous studies. Such framework could have impact on practical issues in healthcare industry, as well as enhancing the body of related literature on perceived management commitment to safety. Consequently, this framework presents a new trend concerning perceived management commitment to safety through investigating each dimension of safety climate individually.
References
Abozead, S. E., Abuhasheesh, M., Nawafleh, H., Kawafha, M. M., & Al-tarawneh, O. (2014). Knowledge and practices of Jordanian nurses on needlestick injuries : An evaluative study. Infectious Diseases in Clinical Practice, 23(1), 1–5.
Abudayyeh, O., Fredericks, T. K., Butt, S. E., & Shaar, A. (2006). An investigation of management’s commitment to construction safety. International Journal of Project Management, 24(2), 167–174. http://doi.org/10.1016/j.ijproman.2005.07.005
Andriessen, J. H. T. H. (1978). Safe behaviour and safety motivation. Journal of Occupational Accidents, 1(4), 363–376. http://doi.org/10.1016/0376-6349(78)90006-8
Augsberger, A., Schudrich, W., McGowan, B. G., & Auerbach, C. (2012). Respect in the workplace: A mixed methods study of retention and turnover in the voluntary child welfare sector. Children and Youth Services Review, 34(7), 1222–1229. http://doi.org/10.1016/j.childyouth.2012.02.0
Awwad, R., El Souki, O., & Jabbour, M. (2016). Construction safety practices and challenges in a Middle Eastern developing country. Safety Science, 83, 1–11. http://doi.org/10.1016/j.ssci.2015.10.0
Beus, J. M., McCord, M. A., & Zohar, D. (2016). Workplace safety: A review and research synthesis. Organizational Psychology Review, 1–30. http://doi.org/10.1177/2041386615626243
Bonias, D., Bartram, T., Leggat, S. G., & Stanton, P. (2010). Does psychological empowerment mediate the relationship between high performance work systems and patient care quality in hospitals? Asia Pacific Journal of Human Resources, 48(3), 319–337. http://doi.org/10.1177/1038411110381667
Bosak, J., Coetsee, W. J., & Cullinane, S. J. (2013). Safety climate dimensions as predictors for risk behavior. Accident Analysis and Prevention, 55, 256–264. http://doi.org/10.1016/j.aap.2013.02.022
Boyle, D. K., & Kochinda, C. (2004). Enhancing collaborative communication of nurse and physician leadership in two intensive care units. J Nurs Adm, 34(2), 60–70. http://doi.org/10.1097/00005110-200402000-00003
Burchell, M., & Robin, J. (2011). The great workplace: How to build it, how to keep it, and why it matters. John Wiley & Sons.
Burke, M. J., Sarpy, S. A., Tesluk, P. E., & Smith-Crown, K. (2002). General safety performance: A test of a grounded theoretical model. Personnel Psychology, 55(2), 429–457. http://doi.org/10.1111/j.1744-6570.2002.tb00116.x
Christian, M. S., Bradley, J. C., Wallace, J. C., & Burke, M. J. (2009). Workplace safety: A meta-analysis of the roles of person and situation factors. Journal of Applied Psychology, 94(5), 1103–1127. http://doi.org/10.1037/a0016172
Cicolini, G., Comparcini, D., & Simonetti, V. (2014). Workplace empowerment and nurses ’ job satisfaction : A systematic literature review. Journal of Nursing Management, 22(7), 855–871. http://doi.org/10.1111/jonm.12028
Cohen, A. (1977). Factors in successful occupational safety programs. Journal of Safety Research, 9(4), 168–178. http://doi.org/10.1016/j.jsr.2013.07.04
Conger, J. A., & Kanungo, R. N. (1988). The empowerment process: Integrating theory and practice. Academy of Management Review, 13(3), 471–482. http://doi.org/10.5465/AMR.1988.4306983
Coyle, I. R., Sleeman, S. D., & Adams, N. (1995). Safety climate. Journal of Safety Research. http://doi.org/10.1016/0022-4375(95)00020-Q
DeLellis, A. J. (2000). Clarifying the concept of respect: Implications for leadership. Journal of Leadership Studies, 7(2), 35–49.
Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of perceived organizational support. The Journal of Applied Psychology, 86(1), 42–51. http://doi.org/10.1037//0021-9010.86.1.42
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology. http://doi.org/10.1037/0021-9010.75.1.51
El-Said, O. A. (2014). Impacts of respect, support, and teamwork on hotel employees’ morale in Egypt. Anatolia: An International Journal of Tourism and Hospitality Research, 25(2), 211–227. http://doi.org/10.1080/13032917.2013.856330
Faulkner, J., & Laschinger, H. (2008). The effects of structural and psychological empowerment on perceived respect in acute care nurses. Journal of Nursing Management, 16(2), 214–221. http://doi.org/10.1111/j.1365-2834.2007.00781.x
Gershon, R. R., Karkashian, C. D., Grosch, J. W., Murphy, L. R., Escamilla-Cejudo, A., Flanagan, P. A., … Martin, L. (2000). Hospital safety climate and its relationship with safe work practices and workplace exposure incidents. American Journal of Infection Control, 28(3), 211–21. http://doi.org/10.1067/mic.2000.105288
Ghahramani, A., & Khalkhali, H. R. (2015). Development and validation of a safety climate scale for manufacturing industry. Safety and Health at Work, 6(2), 97–103. http://doi.org/10.1016/j.shaw.2015.01.003
Ghani, N. A. A., Hussin, T. A. B. S. R., & Jusoff, K. (2009). The impact of psychological empowerment on lecturers’ innovative behaviour in Malaysian private higher education institutions. Canadian Social Science, 5(4), 54–63.
Greasley, K., Bryman, A., Dainty, A., Price, A., Soetanto, R., & King, N. (2005). Employee perceptions of empowerment, 27(4), 354–368. Retrieved from http://dx.doi.org/10.1108/01425450510605697
Guo, B. H. W., Yiu, T. W., & González, V. A. (2016). Predicting safety behavior in the construction industry: Development and test of an integrative model. Safety Science, 84, 1–11. http://doi.org/10.1016/j.ssci.2015.11.020
Hassan, Z. M., Wahsheh, M. A., Shishani, K. R., & Pryor, E. R. (2008). Hepatitis needs assessment among Jordanian healthcare workers. International Nursing Review, 55(2), 142–147. http://doi.org/10.1111/j.1466-7657.2007.00583.x
Hofmann, D. A., & Morgeson, F. P. (1999). Safety-related behavior as a social exchange: The role of perceived organizational support and leader-member exchange. Journal of Applied Psychology, 84(2), 286–296. http://doi.org/10.1037/0021-9010.84.2.286
Hofmann, D. A., Jacobs, R., & Landy, F. (1995). High reliability process industries: Individual, micro, and macro organizational influences on safety performance. Journal of Safety Research, 26(3), 131–149. http://doi.org/10.1016/0022-4375(95)00011-E
Howard, L. W., & Foster, S. T. (1999). The influence of human resource practices on empowerment and employee perceptions of management commitment to quality. Journal of Quality Management, 4(l), 5–22.
Huang, Y.-H., Smith, G. S., Ho, M., & Chen, P. Y. (2006). The relationship between safety climate and injury rates across industries: The need to adjust for injury hazards. Accident Analysis and Prevention, 38(3), 556–562. http://doi.org/10.1016/j.aap.2005.11.013
Indradevi, R. (2012). The impact of psychological empowerment on job performance and job satisfaction in Indian software companies. International Journal of Multidisciplinary Management Studies, 2(4), 36–48.
Irvine, D., Leatt, P., Evans, M. G., & Baker, R. G. (1999). Measurement of staff empowerment within health service organizations. Journal of Nursing Measurement, 7(1), 79–95.
Jiang, L., Yu, G., Li, Y., & Li, F. (2010). Perceived colleagues’ safety knowledge/behavior and safety performance: Safety climate as a moderator in a multilevel study. Accident Analysis and Prevention, 42(5), 1468–1476. http://doi.org/10.1016/j.aap.2009.08.017
Kapp, E. A. (2012). The influence of supervisor leadership practices and perceived group safety climate on employee safety performance. Safety Science, 50(4), 1119–1124. http://doi.org/10.1016/j.ssci.2011.11.011
Khany, R., & Tazik, K. (2016). On the relationship between psychological empowerment, trust, and Iranian EFL teachers job satisfaction: The case of secondary school teachers. Journal of Career Assessment, 24(1), 112–129. http://doi.org/10.1177/1069072714565362
Khdair, W. A., Shamsudin, F. M., & Subramanim, C. (2011). Improving safety performance by understanding relationship between management practices and leadership behavior in the oil and gas industry in Iraq: A Proposed Model. Health, 22, 23.
Knol, J., & Van Linge, R. (2009). Innovative behaviour: The effect of structural and psychological empowerment on nurses. Journal of Advanced Nursing, 65(2), 359–370. http://doi.org/10.1111/j.1365-2648.2008.04876.x
Konjin, Z. N., Shokoohi, Y., Zarei, F., & Rahimzadeh, M. (2015). Dimensions of safety climate among Iranian nurses. Int J Occup Environ Med, 6, 223–231. Retrieved from www.theijoem.com
Kusluvan, S., Kusluvan, Z., Ilhan, I., & Buyruk, L. (2010). The human dimension: A review of human resources management issues in the tourism and hospitality industry. Cornell Hospitality Quarterly, 51(2), 171–214. http://doi.org/10.1177/1938965510362871
Laschinger, H., Finegan, J., Shamian, J., & Wilk, P. (2004). A longitudinal analysis of the impact of workplace empowerment on work satisfaction. Journal of Organizational Behavior, 25, 527–545. http://doi.org/10.5465/APBPP.2002.7516663
Lee, S., & Dalal, R. S. (2016). Climate as situational strength: Safety climate strength as a cross-level moderator of the relationship between conscientiousness and safety behaviour. European Journal of Work and Organizational Psychology, 25(1), 120–132. http://doi.org/10.1080/1359432X.2014.987231
Li, F., Jiang, L., Yao, X., & Li, Y. (2013). Job demands, job resources and safety outcomes: The roles of emotional exhaustion and safety compliance. Accident Analysis and Prevention, 51, 243–251. http://doi.org/10.1016/j.aap.2012.11.029
Liu, X., Huang, G., Huang, H., Wang, S., Xiao, Y., & Chen, W. (2015). Safety climate, safety behavior, and worker injuries in the Chinese manufacturing industry. Safety Science, 78, 173–178. http://doi.org/10.1016/j.ssci.2015.04.023
Malik, F., Chugtai, S., Iqbal, Z., & Ramzan, M. (2013). Does psychological empowerment bring about employee commitment? evidence from telecommunication sector of Pakistan. Journal of Business Studies Quarterly, 5(1), 14–21.
Mccaughey, D., Turner, N., Kim, J., Dellifraine, J., & Mcghan, G. E. (2015). Examining workplace hazard perceptions & employee outcomes in the long-term care industry. Safety Science, 78, 190–197. http://doi.org/10.1016/j.ssci.2015.04.013
McGonagle, A. K., Childress, N. M., Walsh, B. M., & Bauerle, T. J. (2016). Can civility norms boost positive effects of management commitment to safety? The Journal of Psychology, 150(5), 591–605. http://doi.org/10.1080/00223980.2016.1143798
McGuire, M., Houser, J., Jarrar, T., Moy, W., & Wall, M. (2003). Retention: It’s all about respect. The Health Care Manager, 22(1), 38–44. http://doi.org/10.1097/00126450-200301000-00007
Mearns, K. J., & Reader, T. (2008). Organizational support and safety outcomes: An un-investigated relationship? Safety Science, 46(3), 388–397. http://doi.org/10.1016/j.ssci.2007.05.002
Michael, J. H., Evans, D. D., Jansen, K. J., & Haight, J. M. (2005). Management commitment to safety as organizational support: Relationships with non-safety outcomes in wood manufacturing employees. Journal of Safety Research, 36(2), 171–179. http://doi.org/10.1016/j.jsr.2005.03.002
Mohamed, S. (2002). Safety climate in construction site environments. Journal of Construction Engineering and Management, 128(5), 375–384. http://doi.org/10.1061/(ASCE)0733-9364(2002)128:5(375)
Motowidlo, S. J., & Van Scotter, J. R. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79(4), 475–480. http://doi.org/10.1037/0021-9010.79.4.475
Mullen, J. E., Kelloway, E. K., & Teed, M. (2011). Inconsistent style of leadership as a predictor of safety behaviour. Work & Stress, 25(1), 41–54. http://doi.org/10.1080/02678373.2011.569200
Nahrgang, Jennifer D, F. P. M., & Hofmann, D. A. (2007). Predicting safety performance: A meta-analysis of safety and organizational constructs. In 22nd Annual Conference of the Society for Industrial and Organizational Psychology, New York, NY (pp. 1–21). http://doi.org/10.1017/CBO9781107415324.004
Neal, A. & Griffin, M.A. April, 1997, ‘Linking theories of work performance and safety climate’, paper presented at the 12th Annual conference of the Society for Industrial Psychology, St. Louis, Missouri.
Neal, A., & Griffin, M. A. (2004). Safety climate and safety at work. In In M. R. Frone &J. Barling (Eds.), The psychology of workplace safety (pp. 15–34). Washington, DC: American Psychological Association.
Neal, A., & Griffin, M. A. (2006). A study of the lagged relationships among safety climate, safety motivation, safety behavior, and accidents at the individual and group levels. Journal of Applied Psychology, 91(4), 946–953. http://doi.org/10.1037/0021-9010.91.4.946
Neal, A., M.A.Griffin, & P.M.Hart. (2000). The impact of organizational climate on safety climate and individual behavior. Safety Science, 34(1-3), 99–109. http://doi.org/10.1016/S0925-7535(00)00008-4
Nielsen, K. J., Rasmussen, K., Glasscock, D., & Spangenberg, S. (2008). Changes in safety climate and accidents at two identical manufacturing plants. Safety Science, 46(3), 440–449. http://doi.org/10.1016/j.ssci.2007.05.00
Nixon, A. E., Lanz, J. J., Manapragada, A., Bruk-Lee, V., Schantz, A., & Rodriguez, J. F. (2015). Nurse safety: How is safety climate related to affect and attitude? An International Journal of Work, Health & Organisations, 29(4), 401–419. http://doi.org/10.1080/02678373.2015.1076536
Polinder, S., Haagsma, J., Panneman, M., Scholten, A., Brugmans, M., & Beeck, E. Van. (2016). The economic burden of injury: Health care and productivity costs of injuries in the Netherlands. Accident Analysis and Prevention, 93, 92–100. http://doi.org/10.1016/j.aap.2016.04.003
Saif, N. I., & Saleh, A. S. (2013). Psychological empowerment and job satisfaction in Jordanian hospitals. International Journal of Humanities and Social Science, 3(16), 250–257.
Sampson, J. M., DeArmond, S., & Chen, P. Y. (2014). Role of safety stressors and social support on safety performance. Safety Science, 64, 137–145. http://doi.org/10.1016/j.ssci.2013.11.025
Sennett, R. (2003), Respect – the formation of character in a world of inequality, Penguin Books, London.
Siu, O. L., Phillips, D. R., & Leung, T. W. (2003). Age differences in safety attitudes and safety performance in Hong Kong construction workers. Journal of Safety Research, 34(2), 199–205. http://doi.org/10.1016/S0022-4375(02)00072-5
Siu, O. L., Phillips, D. R., & Leung, T. W. (2004). Safety climate and safety performance among construction workers in Hong Kong: The role of psychological strains as mediators. Accident Analysis and Prevention, 36, 359–366. http://doi.org/10.1016/S0001-4575(03)00016-2
Smith, M., Cohen, H., Cohen, A. and Cleveland, R. (1987). Characteristics of successful safety programs. Journal of Safety Research, 10(1), 5–15.
Spreitzer, G. (1995). Psychological empowerment in the workplace: Dimensions, measurement, and validation. Academy Of Management Journal, 38(5), 1442–1465. http://doi.org/10.1177/1534484312461635
Subramaniam, C., Subramaniam, C., Mohd. Shamsudin, F., Mohd. Shamsudin, F., Mohd Zin, M. L., Mohd Zin, M. L., ... & Hassan, Z. (2016). Safety management practices and safety compliance in small medium enterprises: Mediating role of safety participation. Asia-Pacific Journal of Business Administration, 8(3). http://doi.org/http://dx.doi.org/10.1108/APJBA-02-2016-0029
Swedler, D. I., Verma, S. K., Huang, Y. H., Lombardi, D. A., Chang, W. R., Brennan, M., & Courtney, T. K. (2015). A structural equation modelling approach examining the pathways between safety climate, behaviour performance and workplace slipping. Occupational and Environmental Medicine, 1–6. http://doi.org/10.1136/oemed-2014-102496
Thomas, K. W., & Velthouse, B. A. (1990). Cognitive elements of empowerment: An “interpretive” model of intrinsic taks motivation. The Academy of Management Review, 15(4), 666–681. http://doi.org/10.5465/AMR.1990.4310926
Tong, D. Y. K., Rasiah, D., Tong, X. F., & Lai, K. P. (2015). Leadership empowerment behaviour on safety officer and safety teamwork in manufacturing industry. Safety Science, 72, 190–198. http://doi.org/10.1016/j.ssci.2014.09.009
Turner, N., Stride, C. B., Carter, A. J., McCaughey, D., & Carroll, A. E. (2012). Job Demands–Control–Support model and employee safety performance. Accident Analysis & Prevention, 45, 811–817. http://doi.org/10.1016/j.aap.2011.07.005
Ulrich, B. T., Buerhaus, P. I., Donelan, K., Norman, L., & Dittus, R. (2005). How RNs view the work environment : Result of a national survey of registered nurses. The Journal of Nursing Administration, 35(5), 389–396.
Vinodkumar, M. N., & Bhasi, M. (2009). Safety climate factors and its relationship with accidents and personal attributes in the chemical industry. Safety Science, 47(5), 659–667. http://doi.org/10.1016/j.ssci.2008.09.004
Vinodkumar, M. N., & Bhasi, M. (2010). Safety management practices and safety behaviour: Assessing the mediating role of safety knowledge and motivation. Accident Analysis & Prevention, 42(6), 2082–2093.
Walker, A. N. (2014). The Examination of Organizational Respect in Relation to Organizational Culture.
Wanberg, J., Harper, C., Hallowell, M. R., & Rajendran, S. (2013). Relationship between construction safety and quality performance. Journal of Construction Engineering and Management, 139(10).
Wang, S., & Liu, Y. (2013). Impact of professional nursing practice environment and psychological empowerment on nurses’ work engagement: Test of structural equation modelling. Journal of Nursing Management, 23(3), 287–296. http://doi.org/10.1111/jonm.12124
Yule, S., Flin, R., & Murdy, A. (2007). The role of management and safety climate in preventing risk-taking at work. International Journal of Risk Assessment and Management, 7(2), 137–150. http://doi.org/10.1504/IJRAM.2007.011727
Zare, M., Zarmehr, F., & Ashrafi-Rizi, H. (2015). Relationship between psychological empowerment and productivity of medical librarians. Acta Informatica Medica, 23(3), 142–146. http://doi.org/10.5455/aim.2015.23.142-146
Zhang, X., & Bartol, K. M. (2010). Linking empowering leadership and employee creativity: the influence of psychological empowerment, intrinsic motivation, and creative process management. Academy of Management Journal, 53(1), 107–128.
Zohar, D. (1980). Safety climate in industrial organizations: Theoretical and applied implications. The Journal of Applied Psychology, 65(1), 96–102.
Zohar, D. (2000). A group-level model of safety climate: Testing the effect of group climate on microaccidents in manufacturing jobs. The Journal of Applied Psychology, 85(4), 587–596.
Zohar, D. (2008). Safety climate and beyond: A multi-level multi-climate framework. Safety Science, 46(3), 376–387. http://doi.org/10.1016/j.ssci.2007.03.006
Zohar, D. (2014). Safety climate: Conceptualization, measurement, and improvement. In The Oxford handbook of organizational climate and culture (pp. 317–334).
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).